Terms and Conditions

These Terms & Conditions are in place to help Pamper Room run smoothly, protect my appointment time and ensure that every client receives a safe, professional and enjoyable treatment.

By making an appointment with Pamper Room, you agree to the Terms & Conditions applicable to your booking.

Booking Your Appointment

Your full name, email address and contact telephone number are required when booking. Please let me know if any of your contact details change.

You will receive confirmation of your appointment by email.

Pamper Room can become booked several weeks in advance, so I recommend booking ahead wherever possible.

As a courtesy, appointment reminders are normally sent approximately 24 hours before your appointment by text and/or email. These reminders cannot be guaranteed, so please make a note of your appointment in your own diary.

I reserve the right to decline or discontinue a booking or treatment where reasonably necessary, including where a treatment would be unsuitable or unsafe, where inappropriate behaviour occurs, where outstanding charges remain unpaid, or where the treatment requested falls outside the services I provide.

Booking Fees

A 50% booking fee may be required to secure your appointment. This is calculated from the treatment price and may be rounded to the nearest pound.

Booking fees can be paid securely when booking online. Card details are not stored by Pamper Room.

Your booking fee is deducted from the total cost of your treatment, leaving the remaining balance payable at your appointment.

If you cancel or rearrange your appointment with at least 24 hours’ notice, your booking fee can be transferred to your rearranged appointment or refunded.

Cancellations & Rescheduling

I completely understand that sometimes plans change. If you need to cancel or rearrange your appointment, please contact me as soon as possible.

I ask for a minimum of 24 hours’ notice for cancellations or changes to appointments. This gives me a reasonable opportunity to offer your appointment to another client.

Where less than 24 hours’ notice is given, a cancellation charge of up to 50% of the treatment price may apply, taking into account the circumstances and whether I am able to refill the appointment.

Where a booking fee has already been paid, this may be retained and applied towards the cancellation charge.

Where no booking fee has been taken, any applicable cancellation charge will become payable and must be settled before another appointment can be booked.

No Shows

If you do not attend your appointment and have not contacted me to cancel, you may be charged up to the full value of the missed appointment, reflecting the loss caused by the unused appointment time.

Any booking fee already paid will be applied towards this amount.

Any outstanding cancellation or no-show charge must be settled before another appointment can be booked.

Following a no-show or repeated late cancellations, I reserve the right to require full payment in advance before accepting future appointments.

Wait List

If you cannot find a suitable appointment, you are welcome to add yourself to my online wait list.

If an appointment becomes available, my booking system may automatically contact clients who have requested that time.

Appointments offered through the wait list are available on a first-come, first-served basis. Receiving a notification does not guarantee the appointment, so please follow the instructions provided and wait until you receive confirmation that the appointment has been successfully booked.

If I Need to Cancel Your Appointment

Very occasionally, illness, emergencies or circumstances outside my control may mean that I need to cancel or rearrange your appointment.

I will always try to give you as much notice as reasonably possible and will do my best to offer an alternative appointment that suits you.

Please ensure that your contact details are kept up to date so that I can reach you if necessary.

If I cancel your appointment and we are unable to arrange a suitable alternative, any booking fee or advance payment relating to that appointment will be refunded in full.

Paying for Your Treatment

I accept cash, card and Pamper Room Gift Cards. Bank transfer or PayPal may also be accepted by prior arrangement.

Please ensure that you have a suitable means of payment available when attending your appointment. Pamper Room does not offer credit.

Any outstanding balance remains payable and may be pursued for payment where necessary.

Lateness

Please arrive on time for your appointment.

If you arrive late, I will always do my best to accommodate you. However, your treatment may need to be shortened so that the next client’s appointment is not affected.

If there is insufficient time remaining to safely or properly carry out your treatment, the appointment may need to be cancelled and an appropriate cancellation charge may apply.

Consultation Forms

All clients receiving a treatment at Pamper Room are required to complete the appropriate consultation form.

This allows me to assess whether your chosen treatment is suitable and safe for you and helps me meet my professional and insurance requirements.

Please answer all consultation questions accurately and let me know about any relevant changes to your health, medication or circumstances before future treatments.

Information provided through consultation forms will be handled in accordance with Pamper Room’s Privacy Policy.

Pregnancy

Pregnancy doesn’t mean you have to miss out on some much-needed pampering!

I offer treatments suitable for expectant and nursing mothers and will be happy to help you choose the most appropriate treatment.

Some treatments may need to be adapted or avoided during particular stages of pregnancy, so please let me know that you are pregnant when booking.

New Mothers

For your wellbeing and to allow appropriate postnatal recovery, I do not carry out treatments during the first 6 weeks following childbirth.

After this time, treatment suitability will be assessed during consultation and, where appropriate, I may ask you to obtain medical clearance before treatment.

Patch Testing

Certain treatments require a mandatory patch test before your appointment.

Where a patch test is required, I cannot carry out the treatment unless the appropriate patch-testing requirements have been completed.

It is the client’s responsibility to arrange their patch test in sufficient time before the treatment.

Treatments requiring patch testing are identified when booking and may include lash and brow tinting, lash lifting, brow lamination and other treatments where required by the product manufacturer, my professional guidance or my insurance.

Children & Young People

Treatment suitability for clients under 18 will depend upon their age, the treatment requested and any applicable product, professional or insurance requirements.

Gel polish treatments on the fingers or toes are not available to clients under 16 years of age.

Facial treatments are available for teenagers and will be selected or adapted to suit younger skin.

Some waxing treatments may be available to younger clients at my discretion and with the consent of a parent or guardian. This must be discussed with me before booking, as not every treatment or waxing area will be suitable.

Parental or guardian consent does not automatically mean that a treatment will be carried out. I reserve the right to decline or adapt any treatment where I do not consider it suitable or appropriate for the young person.

Professional Conduct

Pamper Room is a professional beauty and wellbeing salon. I only provide the treatments and services advertised by Pamper Room.

All clients are expected to behave respectfully and appropriately.

Any sexual, threatening, abusive, discriminatory or otherwise inappropriate behaviour or requests will result in the treatment being stopped immediately. The client will be asked to leave the premises and the incident may be reported to the appropriate authorities where necessary.

Payment may still be required for appointment time already reserved or treatment already provided.

For treatments where underwear would ordinarily remain in place, appropriate underwear must be worn unless I have specifically advised otherwise for that treatment.

I reserve the right to request payment in full before treatment where reasonably appropriate, for example following a previous no-show or payment issue.

Prices & Treatments

Pamper Room’s prices, treatments and treatment durations may occasionally change.

The price confirmed when your appointment is booked will normally be the price applicable to that booking unless you subsequently change or add treatments.

I reserve the right to adapt, replace or discontinue treatments, packages or courses where reasonably necessary.

Errors and omissions excepted (E&OE).

Gift Cards

Pamper Room Gift Cards make a lovely way to treat someone and can be used towards eligible treatments and purchases at Pamper Room.

Validity

Gift Cards are valid for 6 months from the date of purchase and must be redeemed before the expiry date shown.

As appointments can become booked several weeks in advance, I strongly recommend booking well before the expiry date.

The expiry date relates to when the Gift Card must be redeemed, so please ensure your appointment takes place before the expiry date. Booking an appointment before the expiry date for a date after the Gift Card has expired does not extend its validity.

Using Your Gift Card

Gift Cards that have been assigned or claimed to your Pamper Room customer account will be linked to your profile, allowing you to book online as normal.

If you have received an electronic Gift Card by email, you may need to claim it before using it. Open your Gift Card email, select ‘View online’, followed by ‘Add to my account’, then find your existing account or create one and select ‘Claim Gift Card’. Once claimed, the Gift Card will be linked to your customer profile.

If you have a physical Gift Card that is already assigned to you, it should be linked to your customer profile and you can book online as normal.

If your Gift Card is not showing on your account, please contact me with the Gift Card details or reference number so I can locate it and, where possible, link it to your customer profile.

Your Gift Card can be used towards the cost of eligible treatments or purchases at Pamper Room.

Where your treatment or purchase costs more than the remaining Gift Card balance, you can simply pay the difference.

Where applicable, a Gift Card may be used towards the booking fee required to secure an appointment.

Please bring your physical Gift Card or Gift Certificate with you where one has been issued.

Gift Cards are different from promotional offers, discount codes or vouchers, which may have their own separate Terms & Conditions.

Cancellations When Using a Gift Card

Pamper Room’s normal cancellation policy also applies to appointments booked using a Gift Card.

If you cancel or rearrange with at least 24 hours’ notice, the amount allocated to your appointment can be returned to your Gift Card or transferred to your rearranged appointment, provided the Gift Card remains within its validity period.

Where less than 24 hours’ notice is given, an appropriate cancellation charge may be deducted from the Gift Card in accordance with Pamper Room’s cancellation policy.

In the event of a no-show, up to the value of the missed appointment may be deducted from the Gift Card, subject to the same principles set out in the No Shows section of these Terms & Conditions.

Cancellation or rearrangement of an appointment does not extend the original expiry date of a Gift Card.

Refunds & Cash

Gift Cards cannot be exchanged or redeemed for cash

.

Gift Card purchases are generally non-refundable except where you have a legal right to a refund.

Nothing in these Terms & Conditions affects your statutory consumer rights.

Lost Gift Cards

Please look after your physical Gift Card or Gift Certificate carefully.

I may not be able to replace a lost, stolen or damaged Gift Card where I cannot reliably identify and verify the original purchase or remaining balance.



Where I am able to verify the Gift Card through my records, please contact me and I will do my best to help.

Charity Donations & Raffle Prizes

As a small independent business, I receive many requests for charity donations and can therefore only provide a limited number each year.

Where a Pamper Room treatment or Gift Card has been donated as a charity or raffle prize:

• The prize must be redeemed before its stated expiry date and advance booking is strongly recommended.
• The prize is valid only for the treatment or service stated unless otherwise agreed.
• The winner should contact Pamper Room directly to arrange their appointment and provide the prize/reference details when booking.
• A donated prize has no cash value and cannot be exchanged for cash or refunded.
• Once an appointment has been made, Pamper Room’s normal cancellation policy applies. A late cancellation or no-show may therefore result in some or all of the prize being treated as redeemed.
• Any eligibility restrictions imposed by the organiser of the raffle or competition will also apply.

Independent Therapists & Renters

Pamper Room may rent treatment rooms or nail desks to independent, self-employed therapists.

These therapists operate their own independent businesses and are responsible for their own treatments, consultations, bookings, payments, prices, working hours, insurance and client care.

Any questions, concerns or complaints relating to a treatment provided by an independent therapist should be raised directly with that therapist.

Reviews relating to an independent therapist’s services should be left on that therapist’s own review platform rather than Pamper Room’s business pages.

Finally…

These Terms & Conditions are here to keep things fair for both you and me and to help Pamper Room run smoothly.

If you’re ever unsure whether a treatment is suitable for you, whether you require a patch test, or whether a treatment is appropriate for a younger client, please contact me before booking.

Thank you for respecting my time, my business and your fellow clients.